A Managed Service Provider, or MSP, is more than just your IT specialist. They’re an extension of your own team, and they’re an invaluable business partner to have on your side. Below, we go over what you should know about MSPs, why they’re important, and what you should look for in a partner.

What MSPs are

MSPs are essentially external members of your IT team. They monitor your IT infrastructure, cybersecurity, and overall IT support needs from a remote location. They can help you with everything from cybersecurity to general troubleshooting, and they offer customized solutions to fit every budget and IT goal.

What’s more, MSPs are increasingly popular with SMBs. According to a survey by IT industry association, CompTIA, over 53 percent of SMBs are already working with an MSP, and a further 34 percent of SMBs are seriously considering a partnership.

How MSPs can help your company

MSPs support your company in three significant ways.

Cybersecurity

SMBs are prime targets for cyberattacks. Recent reports show that over 66 percent of SMBs have experienced a cyberattack, and 63 percent of those organizations suffered a loss of sensitive data as a result. An MSP has the skills, experience, and training to monitor your IT infrastructure, quickly detect and remedy vulnerabilities, and ultimately reduce the risk of a successful cyberattack.

Downtime and troubleshooting

There’s nothing more frustrating than wasting hours on IT troubleshooting. That’s where an MSP comes in. An MSP takes care of your day-to-day IT problems for you, so you can spend more time running the business than worrying about IT. MSPs increase your productivity and help you stay focused on what matters. They’re also well-placed to get you back up and running again as quickly as possible if your systems fail.

Cost-effective IT planning

With an MSP, you can devise a customized, cost-efficient IT support plan for your specific goals. Whether you need to outsource your compliance needs or you simply want someone to handle your cybersecurity for you, an MSP offers a predictable, practical solution to your needs – all without overstretching your IT budget.

Tips for choosing the right MSP for you

For any good partnership to work, you and your MSP must be on the same page. Here’s how to choose the right MSP for your needs.

Do your research

Partnering with an MSP is a major business decision. Think about what you’re looking for from a provider, and don’t be afraid to take your time.

Ask questions

The right MSP knows there’s no such thing as too many questions. Ask however many questions you need to make your decision, and always ask for clarification on anything you’re unsure about.

Look for a partner

An MSP should fully understand your business culture, ambitions, and goals. If they don’t take the time to understand your corporate culture and how it affects your IT support needs, then they’re not the right MSP for you.

Don’t settle

An MSP isn’t just a service provider. They’re a partner, and they’re dedicated to helping your business succeed. The right MSP for you knows that there’s no such thing as a single solution for every client, and they’ll work with you to find cost-effective, strategic IT solutions for your company. For more information on what an MSP can do for you, contact us today.