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The true cost of break-fix downtime

When something breaks at your organization, how do you tackle it? If you respond by fixing it, you’re a part of the break-fix culture. Although taking a break-fix approach to a desk may work, it can soon cost your business a lot of money when it comes to technology. If you’re still embracing this approach for your IT systems, it’s time to explore why a managed service may work better.

The importance of your hard drive

Take a moment to consider what’s on your hard drive. Whether it’s client data, the items you have in stock, or your latest project, the chances are you don’t want to lose it.

Now think about the amount of effort that goes into all the work that’s on there. This could mean countless staff hours, the money you spend on marketing, the finances that go into procuring leads, and the effort that goes into maintaining stock. You don’t need an exact figure in your head, you just need to recognize the costs involved.

Could your business afford to lose all that information and then spend money on recreating it? Your hard drive is a personalized resource that features everything your business needs to function. According to some statistics, the average hard drive failure rate is 1.8%. While that figure is small, it isn’t worth ignoring. If you become a part of this statistic, you’ll lose time and money getting back to where you are today. 

The problem with a break-fix approach

If you’re going to take a break-fix approach to hard drive failure, you’re going to lose a lot of time. Taking this approach requires you to source an appropriate professional, and nothing can guarantee that you’ll be able to access them at short notice. As there are 17% more tech jobs than there are workers in the market, some might even suggest that you will struggle to find anyone at all.

Every minute you spend waiting to recover the information on your hard drive is a minute you spend losing productivity. Those minutes could also count toward frustrating your clients, especially when they learn that you’ve lost their data. As the costs of losing data mount, you may find yourself battling to recover your reputation as well as your finances.

How managed services avoid these issues

Managed Service Providers (MSPs) dedicate themselves to the services they provide. So if they’re in the business of recovering your hard drive, tackling malware, or dealing with general helpdesk requests, they’ll have the resources needed to jump to your assistance immediately.

Overall, this immediate assistance means you won’t need to sit around losing money while you wait for someone to fix what is broken. Depending on the type of service you’ve used, your MSP may have already created a contingency plan on your behalf. Those that deal with disaster recovery, for example, will create a backup source of data that you can tap into immediately. That means you won’t need to worry about the costs associated with getting back to where you were.

It’s also worth recognizing that an MSP could prevent a total breakdown. They don’t tend to wait around for a break to happen, because they’re in the business of tackling problems before they spiral out of control. As a result, they can prevent the stresses of data loss altogether.

If you’re ready to abandon break-fix culture, you can step into the future and use an MSP instead. In the end, it could save you a lot of time and money.